Welcome to our FAQ. Here, we aim to bring clarity and care to your Sivana Spirit experience, just as we do with every piece we design and every parcel we send.

🌿 Our Products & Philosophy

What makes Sivana Spirit clothing unique?
Our collections are designed for the modern woman who values conscious comfort and timeless elegance. We focus on versatile essentials—like our bamboo blends and organic cotton pieces—that simplify and elevate your everyday wardrobe. Each item is crafted with intention, from the feel and style to the mindful journey behind it.
What types of clothing do you offer?
Our menu includes Dresses, Leggings, Long Sleeve Tops, Pants, Skirts, Sleepwear, Tops & Tees, and Wraps & Sweaters. Each category is curated to offer refined, comfortable pieces that integrate seamlessly into a thoughtful lifestyle.
Who is the Sivana Spirit woman?
She is mindful, values quality over quantity, and seeks clothing that aligns with a comfortable, stylish, and intentional way of living. She appreciates transparency, reliability, and elegance in both product and service.

📦 Shipping & Delivery

Where do you ship from?
All orders are lovingly prepared and dispatched from our headquarters in Sacramento, California, USA.
What are my shipping options?
We offer two conscious shipping methods:

🚚 Standard Shipping – $12.95
Carrier: DHL or FedEx
Timeline: 10-15 business days after dispatch.
Ideal for a balance of speed and reliability.

🎁 Free Standard Shipping – On Orders Over $50
Carrier: EMS
Timeline: 15-25 business days after dispatch.
Ideal for the mindful shopper planning ahead. All orders over $50 automatically qualify.
How long does order processing take?
Each order receives our detailed attention and requires 1-2 business days for processing, quality checks, and careful packaging before dispatch.
Do you ship to my country?
We ship globally, with the exception of a few remote regions and parts of Asia. If you have a specific country inquiry, please contact our team.
How can I track my order?
Once your order leaves our studio, you will receive an email confirmation with a tracking number and a link to follow your package’s journey with our trusted carriers.
Please note: Shipping times are estimates and may occasionally be affected by factors outside our control, such as customs processing.

💳 Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to ensure a secure and convenient checkout experience.
Is my payment information secure?
Absolutely. We partner with trusted payment gateways that use advanced encryption to protect your personal and financial data.

🔄 Returns & Exchanges

What is your return policy?
We want you to be completely delighted. If any item doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return for a refund or exchange.
How do I start a return or exchange?
Our return process is designed to be as straightforward and hassle-free as our clothing. Please contact our customer spirit team at [email protected] to initiate a return and receive simple instructions.

👤 Account & Orders

How do I update my account information?
Currently, account management is handled directly by our team. Please email us with any updates to your details, and we’ll assist you promptly.
Can I modify or cancel my order after placing it?
To ensure swift processing, orders enter preparation quickly. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to accommodate your request.

Still Have Questions?

Our customer spirit team is here to help you with warmth and care. We’re based in Sacramento, California, but our support extends across the globe.

Email us at: [email protected]

With warmth,
The Team at Sivana Spirit Shop