Privacy Policy

At Sivana Spirit Shop, we believe that mindfulness and care should extend to every aspect of your experience with us—from selecting a garment that brings ease and elegance to your day, to trusting us with your personal information. This Privacy Policy outlines how we collect, use, protect, and honor your data, reflecting the same values of transparency, simplicity, and trust that guide our designs and our checkout.

We are committed to protecting your privacy and ensuring you feel as secure and serene in sharing your information with us as you do when wearing our wraps, dresses, and everyday essentials.

1. The Information We Mindfully Collect

To provide you with a seamless and intentional shopping experience, we collect information that you share directly with us and data that helps us improve our service:

• Information You Provide: This includes your name, email address, shipping and billing address, phone number, and payment details when you make a purchase, create an account, or contact our Customer Spirit team. We process payments through secure, third-party gateways and do not store your raw payment card information on our servers.
• Automatically Collected Information: When you visit our site, we may collect data about your device, IP address, browser type, and browsing behavior through cookies and similar technologies. This helps us understand how you interact with our site to improve its functionality and your experience.
• Order & Communication History: We keep a record of your purchases, preferences, and any correspondence with us to provide personalized service and support.

2. How We Use Your Information

Your information is used with intention and care, solely to enhance your journey with Sivana Spirit:

• To process your orders, manage your account, and deliver your consciously crafted garments to your doorstep.
• To communicate with you about your order status, provide customer support, and respond to your inquiries with warmth and care.
• To improve our website, product offerings, and overall shopping experience in alignment with the needs of our mindful community.
• To send you updates about new collections, mindful living tips, or exclusive offers—only if you have consciously opted in to receive them. You may unsubscribe at any time.
• To prevent fraud and ensure the security of our website and transactions, in partnership with our trusted payment gateways.

3. Sharing & Disclosure: Our Commitment to Transparency

We treat your personal data as a sacred trust. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your data only in these carefully considered circumstances:

• Trusted Service Partners: We share necessary information with partners who perform vital services for us, such as payment processing (e.g., Visa, Mastercard, PayPal, JCB), order fulfillment, shipping (to deliver your joyful unboxing moment), and email communication. These partners are bound by contracts to protect your data and use it only for the services we request.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, safety, and property of Sivana Spirit, our customers, or others.
• Business Transfers: In the event Sivana Spirit is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Data Storage & Security: Your Peace of Mind is Paramount

We implement thoughtful technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• All transactions are processed through a PCI-DSS compliant payment gateway. Your financial details are encrypted and handled by these global leaders in secure payment—we never store your raw card data on our servers.
• We use industry-standard security protocols and encryption to safeguard data transmitted to and from our website.
• Your personal information is stored on secure servers with limited access. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the Internet or electronic storage is 100% secure. We are committed to continuously evolving our practices to meet the highest standards.

5. Your Rights & Choices

As the Sivana Spirit woman, you have rights regarding your personal information. We respect your autonomy and intention in all things, including your data.

• Access & Correction: You can access, update, or correct your account information by logging into your account on our website.
• Marketing Communications: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any email we send. You will still receive transactional emails related to your orders.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations we may have to retain transaction records.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals. You can manage your tracking preferences through your browser settings (see Cookie section below).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in a timely manner, consistent with applicable data protection laws.

6. Cookies & Tracking Technologies

Like many mindful online shops, we use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our community discovers us.

• What are cookies? Cookies are small data files placed on your device that allow us to remember your preferences, keep items in your shopping cart, and provide a more personalized experience.
• Your Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website, such as the shopping cart and checkout, may not function as intended.
• Third-Party Analytics: We may use third-party services like Google Analytics to collect standard internet log information and details of visitor behavior patterns. This data is aggregated and anonymous, used to improve our website and service.

7. International Data Transfers

Our global community of mindful shoppers is precious to us. As we serve customers worldwide (excluding certain remote regions), your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

8. Updates to This Policy

Our practices may evolve as we grow and as privacy regulations develop. We will update this Privacy Policy periodically and post the new version on this page. We encourage you to review it occasionally. The “Last Updated” date at the bottom of this page will indicate the most recent changes.

9. Contact Our Customer Spirit Team

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out. We are here to assist with the same warmth and care we put into designing our collections.

With gratitude for trusting us on your journey toward a conscious wardrobe and a simplified life.

The Team at Sivana Spirit Shop