Welcome to Sivana Spirit Shop, where we craft each garment with intention and care, hoping it brings ease and elegance to your days. We understand that sometimes an item may not align with your spirit or fit as envisioned. Our shipping and returns processes are designed with the same transparency, simplicity, and trust that guide our designs.

Our mission is to create mindful clothing for a conscious community. We serve individuals who value elegance, comfort, and intentional living—those who seek garments that nurture both body and spirit.

Shipping Information

We are delighted to offer worldwide shipping (excluding select remote areas and parts of Asia). Each order is handled with care from our Spirit Hub in Sacramento, California.

Order Processing & Delivery Times

  • Order Processing: 1–2 business days after payment confirmation.
  • Standard Shipping: Shipped via DHL or FedEx. Delivered within 10–15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivered within 15–25 business days after dispatch.

You will receive a tracking notification once your order is on its way. Please note that delivery times may vary slightly depending on your location and customs processing.

Mindful Returns & Exchanges

We gladly accept returns and exchanges for eligible items within 15 days of the delivery date. To ensure a smooth process, please review the following guidelines.

Eligibility Conditions

  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
  • Packaging: Please return items in original packaging or a suitable protective package.
  • Proof of Purchase: A receipt or order number is required.

Non-Returnable Items

For the well-being of our entire community, we cannot accept returns on the following:

  • Sleepwear (for hygiene reasons)
  • Any final sale items marked as such

All other categories—Dresses, Leggings, Long Sleeve Tops, Pants, Skirts, Tops & Tees, Wraps & Sweaters—are eligible if the above conditions are met.

The Mindful Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our Customer Spirit team at [email protected]. Use the template below to provide necessary details.
  2. Receive Instructions: We’ll respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Your Item: Securely package the item(s) and ship to our Spirit Hub. We recommend using a trackable service. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error.
  4. Inspection & Processing: Once received, our team will inspect the item(s). Upon approval, your refund or exchange will be processed.

Return & Exchange Request Template

To help us serve you with warmth and efficiency, please use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Body:
Dear Sivana Spirit Customer Spirit Team,

I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please provide] Name: [Your Full Name] Email Address: [The email used on the order] Item(s) for Return/Exchange: [Item Name, Size, Color] Reason for Return/Exchange: [e.g., Size, Fit, Style, etc.]
Please let me know the next steps at your earliest convenience.

With gratitude,
[Your Name]

Refunds: Timing & Method

Your peace of mind is paramount. Once your return is approved:

  • Timing: Refunds are processed within 5–7 business days after we receive and approve your return. The total time for funds to appear depends on your payment method and financial institution.
  • Method: Refunds are issued to the original payment method:
    • Visa, Mastercard, JCB: refunded to your card
    • PayPal: refunded to your PayPal account
  • Amount: You will receive a refund for the cost of the returned item(s). Original shipping charges are non-refundable.

For exchanges, we will ship the new item once the return is received and approved. If the new item is of a different value, we will either charge or refund the difference.

Return Shipping Address

Please ship your return to our Spirit Hub:

Sivana Spirit Shop
Attn: Returns & Exchanges
1143 Timber Ridge Road
Sacramento, CA 95814, US

We encourage you to use a trackable service. We are not liable for return packages lost in transit without tracking.

Questions? We’re Here With Care.

If you have any questions about our policy or need guidance on your return, please reach out. We are here to assist with the same warmth and intention we put into every stitch of our garments.

Email: [email protected]

With gratitude for being part of our mindful community,
The Team at Sivana Spirit Shop